Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@projectlift.fit. We will provide you with return instructions and the appropriate return address once your return request has been approved.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or the wrong item was received.
You can always contact us for any return-related questions at support@projectlift.fit.
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Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right as quickly as possible.
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Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you have questions about whether your item qualifies for a return, please contact us before requesting a return.
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Exchanges
The fastest way to receive a different item is to return the original item. Once your return has been accepted and processed, you may place a new order for the desired item.
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European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.
To qualify, the item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.
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Refunds
We will notify you once we have received and inspected your returned item. If your refund is approved, it will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@projectlift.fit.